During travel
Smoking Policies in MCR Airport Transfer Vehicles
At MCR Airport Transfer, we aim to provide all our guests with the highest level of comfort, cleanliness, and air quality. To ensure these standards are maintained, our vehicles are smoke-free zones.
What is not allowed?
Smoking of any kind – cigarettes, e-cigarettes, cigars, hookahs, pipes, and any other tobacco or non-tobacco product consumed via smoking – is not permitted in MCR Airport Transfer vehicles.
Consequences of Violating the Policy
Violation of this policy will result in additional charges. Your cooperation is appreciated.
Summary
To ensure cleanliness and air quality for all our guests, smoking is not permitted in MCR Airport Transfer vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.
Tolls and Fees for Your Trip
Planning a trip with your chosen route can be exciting, but you may run into extra costs along the way. Fees such as tolls and tunnels through the Eurotunnel between England and France or a ferry to an island will need to be paid for by the passenger on site.
Normal Toll Fees for Highways are Included
When booking through us, you can rest assured that standard highway toll fees are included. However, extra costs for parts of your route may be necessary.
Recommendations for Our Guests Before Traveling
We advise our passengers to be aware of potential extra costs that may be necessary for their travels. This includes not only the cost of getting to their destination, but also the cost of the driver getting back.
If you have any further questions about potential extra costs for your journey, please contact us. We will be happy to help you plan the most economical and exciting vacation that’s right for you!
Getting in Touch with Customer Care
For your convenience, we’ve made sure that the answers to the most common questions can be found in this Help Center. However, if you would still like to contact our Customer Care team, there are a few ways to do so. Our team is available around the clock, so you can get in touch with us anytime.
Contact Customer Support Button
In this Help Center, you’ll find a circular button labeled “Contact customer support” located in the bottom right corner of every page. This will give you the option to contact us directly, and our team will respond as soon as possible.
Contact by Phone
We have 24/7 phone support available in the following areas:
- United Kingdom: +44 33333 56 111
Contact by Email
For any inquiries via email, write to info@mcrairporttransfers.com
We hope this article has been helpful and that you can now contact us in the way you prefer. If we can be of further assistance, please don’t hesitate to reach out.
Receiving Driver Details Before Pickup
At MCR Airport Transfer, we understand the importance of knowing your driver’s details before the scheduled pickup time. That’s why we send driver information 6 hours before pickup via both SMS and email.
If you wish to receive the driver details sooner than the usual 6 hours, you can view them in your account (either through the mobile app or web) 24 hours prior to the scheduled pickup time.
To find the driver details in your account, simply log in. You’ll then be directed to the Trip Summary page, where you can view the driver’s name and contact information.
We hope this article helps you access your driver’s details in advance, so you can feel confident about your pickup arrangements.
Child and Booster Seats for Your Journey
MCR Airport Transfer offers the option to select up to 1 child seat and/or 1 booster seat per order.
You can make this request during the second step of the booking process.
Alternatively, you are welcome to bring your own car seat for the transfer.
If you plan to use your own device, please indicate this in the “Notes for the Chauffeur” section, along with the number of children attending.
Meet & Greet Service for Your Arrival
Whether you’re traveling for business or leisure, MCR Airport Transfers offers a personalized Meet & Greet service at most airports covered by our platform. This feature ensures a warm and professional welcome as soon as you arrive. Your assigned chauffeur will wait in the arrivals hall of the designated terminal with a sign displaying your name, making it easy to identify them in a busy area.
After meeting you, the driver will accompany you to the reserved vehicle and assist with your luggage (porter service) to ensure a swift and smooth departure from the airport.
While we strive to maintain a consistent and high-quality Meet & Greet experience, there may occasionally be circumstances beyond our control that affect this service.
In such rare instances, our priority remains your convenience and uninterrupted service. The driver will contact you promptly with detailed pickup instructions to ensure a smooth transfer.
Please note, due to external factors, Meet & Greet service may face challenges at the following airports:
- Boston Logan International Airport (BOS)
- Toronto Pearson International Airport (YYZ)
- New York John F. Kennedy International Airport (JFK)
- Los Angeles International Airport (LAX)
- Istanbul Airport (IST)
To ensure a seamless pickup, please provide your flight details and any specific meeting points during booking.
Your safety is paramount. All MCR Airport Transfers chauffeurs are fully licensed, insured, and have undergone thorough background and experience checks. Our drivers are professional and dependable, ensuring a stress-free and enjoyable journey.
For more information on MCR Airport Transfers’ airport pickup service, please visit our website or contact us at info@mcrairporttransfers.com.
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