Managing bookings
Booking a Transfer with Bulky Luggage
Is it possible to book a transfer for bulky luggage like surfboards, bikes, boxes, etc?
In general, yes it is possible to book a transfer with bulky luggage (surfboards, bikes, boxes, etc).
For Bikes and Bike Boxes
In order to carry your bike, we recommend booking a Van Standard Class. If you bring your bike with you, the Van Standard Class can fit maximum 2 passengers, 2 bike bags and 2 medium luggages.
Attention: Please note that the bikes need to be foldable and stowed in a suitable bike bag.
In order to provide the driver with this information, please add it in the comment field during the booking.
For Surfboards and Further Bulky Luggage
In this case, please contact us directly via e-mail at info@mcrairporttransfers.com Please send us the following information:
We will then check with the driver on-site and come back to you via e-mail with the best option for you.
Changing the Number of Passengers on Your Booking
If you wish to change the number of passengers for your booking, our customer service team is here to help. Just let us know your request and we’ll take care of it right away.
Please note that if you increase the number of passengers, you may need to upgrade the class of vehicle you booked. This may result in an additional charge.
If you have any questions or need help with changing the number of passengers on your booking, please don’t hesitate to contact us.
This usually happens because you created a duplicate account.
Merging Multiple Accounts
Have you created more than one account by mistake? Don’t worry, it often happens! It’s easy to combine the information to use a single account.
How to Merge Multiple Accounts
If you have created multiple accounts by mistake and wish to combine the information to use a single account, contact our assistance providing the following data:
Email addresses of all accounts, name, surname and booking numbers if you already placed bookings.
Once our team has your information, we’ll work with you to combine your accounts. Please allow up to 24 hours for a response.
Got More Questions?
If you have more questions regarding merging multiple accounts, please contact us for further assistance.
Making Changes to Your Booking
Quickly change your booking on our website or app
Good news! If you need to make changes or cancel a booking on our website or mobile app, it’s fast and easy. You can manage your travel booking by signing in to your private travel account with the email address and password you received in the confirmation email.
Once you’ve logged in, you can easily edit the date and time of the service, or change your telephone number or flight number. To add extra stops or changes in address, you’ll need to contact our Customer Service team via the chat or email.
Please note that if you’re within 24 hours of your pickup time, this button won’t appear. In this case, please contact Customer Service via the chat or email info@mcrairporttransfers.com for assistance.
We’re Here to Help
At Transfeero, we understand that plans change. That’s why we’ve designed our website and mobile app to let you quickly and easily manage your bookings—and why we do everything we can to make sure every step of your travel experience is as smooth and stress-free as possible.
Have additional questions about making changes to your booking, or need other assistance? Visit our Help Center or contact our Customer Service team for more information.
Changing Your Pick-up/Drop-off Location
At MCR Airport Transfer we understand that sometimes plans can change and when they do, there are options for updating your booking. If you need to change the pick-up or drop-off location for your booking, please contact our customer service team via chat or email. You can reach us by emailing info@mcrairporttransfers.com.
Please note that there may be additional costs associated with a change in address.
We’re Here to Help!
At MCR Airport Transfer, we are committed to helping you get from point A to point B reliably and as easily as possible. If you have additional questions or need assistance, please don’t hesitate to reach out to us via chat or email. We’re here to help!
Updating Addresses
Occasionally our system won’t recognise an address. We will gladly assist you in these instances.
Chat widget
Please drop us a chat message by starting a new conversation in our chat widget (on the website click the bubble in the bottom right).
Address suggestions
If you fill in an address, please use the suggestions from the drop down list to enter a valid address.
Arrival / Departure Airport, Port, Train Station
Please note: in the field “Arrival / Departure Airport, Port, Train Station” you can just use one of these objects from the drop down list. A normal or a private address is not valid in this field.
How to retrieve a lost item?
At MCR Airport Transfer , we understand that people can sometimes forget items while travelling. That’s why we take extra precautions to make sure that guests are able to retrieve their left behind items.
Chauffeur retrieval
If you or the guest you’re booking for leaves an item behind in the vehicle after their ride, the chauffeur may contact the guest directly to arrange to return it, or they may call MCR Airport Transfer for assistance.
Call MCR Airport Transfer Customer Service
If you have not yet been contacted by the chauffeur regarding your lost item, our customer service team can help. Please tell us the details of your ride and the item lost by calling us or using the online chat, so we can do everything possible to locate your property.
We wish you a safe and pleasant journey!
Understanding our service feedback
We value your feedback and want to provide you with the best service possible. After you have gone through the booking process and departed from your ride, you will be sent an e-mail with the option of rating your overall experience. It’s important for us to receive this kind of feedback, as it helps us identify which areas of our service need to be improved in order to provide you with the best possible experience.
After your service you will receive an e-mail with the possibility to rate the booking process, the vehicle and the chauffeur. Your feedback helps us make our service even better.
Rating our services
The e-mail sent to you will include a section for rating your booking process from start to finish. This will include rating the user-friendliness of our website, the ease of use of our booking system, and the timeliness of our response.
Once your ride is complete, you are also given the opportunity to rate the quality of the vehicle you were riding in, and the service provided by the chauffeur. We take pride in the quality of our vehicles and the service provided by our chauffeurs, and the feedback provided by our customers help us identify which areas we need to provide a better experience for.
Your ratings are incredibly helpful to us as we are always trying to improve our services. We thank you for taking the time to rate your experience, as it is essential for us to be able to provide you with the best possible service. If you have any questions or concerns about the feedback process, please do not hesitate to reach out to us.
Changing your Flight Number
If you forgot to enter the flight number or accidentally entered the wrong one, you can easily change it through our official app or through the reserved area of your profile.
Changing through the App
To change your flight number through the app, take the following steps:
Go to booking list -> select your booking -> Find the flight number field -> click the edit icon
Changing through the Website
To change your flight number through the website, take the following steps:
Go to booking list -> select your booking -> Find the flight number field -> click the edit icon
Contacting Customer Service
If for whatever reason you are unable to make the necessary changes through the app or the reserved area in your profile, you can contact our customer service by sending us a chat message using the widget in the website. To access the widget, click the speech bubble at the bottom right side of the page. Our operators will be more than happy to assist you and take care of your request.
We Want to Hear From You
At MCR Airport Transfer, we value your feedback! Your opinion helps us provide a better service and a more personalized experience.
If you had an experience that did not meet your expectations, we would like to hear about it. We take all feedback seriously, and want to make sure you get the best possible service.
How to Give Feedback
We are sorry to hear that your experience did not meet your expectations. We are always looking for ways to improve our service, and your feedback is essential in helping us do that. Please feel free to reach out via a chat conversation or via email at info@mcrairporttransfers.com and tell us about your experience. Your feedback will help us improve our service.
Thank you for Your Contributions
Thank you for your feedback. We appreciate your support and look forward to hearing from you.
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